Contact Us

We're here to help — before, during, and after your order.

PlayerA is the global marketplace for game items, currency, and accounts. Whether you have a question about an order, a payment, or selling on PlayerA, our team is ready to help.

📧 Email Support

contact@playera.com
Our support team is available 24/7 and typically responds within 24 hours.

Before You Write In

Many questions can be solved instantly:

Track your order — check real-time status under "My Orders" in your account
Help Center — answers to common questions about buying, selling, and payments

Help Us Help You Faster

Please include the following in your email:

The email address registered to your PlayerA account
Your order number (if your question is about an order)
The game, server, and platform involved
Screenshots of the issue (if any)
The more detail you provide, the faster we can resolve it.

Common Topics

Orders & Delivery
Payments & Refunds
Account & Login Issues
Selling on PlayerA
Creator & Business Partnerships — email us with the subject line "Partnership"

🛡️ A Quick Safety Reminder

PlayerA operates only at playera.com. Our team will never ask for your password, verification codes, or payment details via email, Discord, or social media. If someone claiming to be PlayerA support contacts you elsewhere, do not share your account information — please report it to us at contact@playera.com.

Share Your Experience

Happy with a recent purchase or the help you received? We'd love your honest feedback on Trustpilot:
https://www.trustpilot.com/evaluate/playera.com

Company Information

PlayerA is operated by:

Lootrix Limited
Unit 1, 22/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Company No. 81251733
Email: contact@playera.com